At Vero Coffee Co we specialise in providing a complete coffee sales and service package to our customers. We provide our customers with the highest quality gourmet coffee products, equipment and advice, complemented by the best professional technical service in Ireland.
We have one of the largest in-house technical service departments of any coffee company in Ireland. This enables us to provide a nationwide technical service swiftly and efficiently. Our highly qualified and motivated technical engineers can provide any business, large or small, with the same level of care and commitment.
Through our technology-driven operation, our cloud-based system can provide all our customers with correct and critical information. Vero Coffee can ensure you get the best value from your equipment servicing.
Our Technical Service includes: Emergency Breakdown Service, Installation Service, Preventative Maintenance Contracts, Water Filtration Services, Boiler, and other Equipment Inspections and Certifications.
Our engineers’ knowledge and expertise is second to none, they have been trained by many traditional and bean to cup machine manufacturers across Europe such as Carimali, La Marzocoo, Franke, Lavazza, Expobar, Macchiavalley, Conti, Marco and many more. And our engineers will also attend refresher courses on a regular basis, so we can keep up to date with new regulations and technological advances and upgrades.
We have a modern and purposely designed workshop with multi test and rebuild work stations. A descale and deep clean bay and we carry over 2000 spare components covering a wide range of machines. We have established trading relationships with all of Europeans leading coffee machine parts suppliers and non-stock parts can be obtained within 24 hours.
We are committed to offer a prompt and attentive response to all customers. Our call out and completion target is 99% first-time-fix rate. Our objective is to attend all service calls quickly to reduce down time for our customer, no matter what part of the country your business is located, from Dublin to Cork, from Waterford to Donegal, our large team of in-house experienced field technicians have you covered.
In most machine breakdown situations, our engineers can be on-site same day. Our engineers work from Monday to Saturday, with emergency call out service available on Sunday, Bank Holidays and other out of office hours. Our technical service helpline is also manned 24×7, to deal with any emergency queries and offering assistance. We understand what a down time could cost your business, and that’s why we want to be the business partner you can reply on.
We believe open and honest communication is key. That’s why we discuss every stage of the technical installation and service with our customers. Pre-installation of any new machine includes an in-depth site survey, as well as advice on main and waste water connection, power supply etc.
We will always do our best to repair any machine on-site. In the situation where the machine cannot be repaired on-site, we will be happy to provide you with a substitute machine until your machine is repaired in our workshop. This will eliminate any negative impacts of machine breakdown at your business.