Service & Maintenance
The Technical Side to Vero Coffee
When you choose to partner with Vero Coffee Company, our dedicated team made up of Sales, Customer Service and Technical Support will work with you on creating the perfect 360° coffee solution for your business. We carry out on-site consultation and survey, arranging installation, machine testing and extensive staff training.
We take a proactive approach toward our technical service. We have a proven track record of a very high first-time fix rate. We provide all our customers with attentive aftersale service, and our preventative maintenance service package makes things simpler for your business. Our technical service is supported by our latest cloud-based Mobile Workforce Management Technology as well as our specialist coffee engineers.
Our expert team of technical engineers can look after all aspects of machine care from Emergency Breakdown Service, Installation Service, Preventative Maintenance Contracts, Water Filtration Services, Boiler, and other Equipment Inspections and Certifications. We’re here to support your business, prevent machine downtime and make sure you can serve great tasting coffee to your customers and staff.
Highly Skilled Engineers
Our engineers’ knowledge and expertise is second to none, they have been trained by many traditional and Bean-to-Cup machine manufacturers across Europe such as Carimali, La Marzocoo, Franke, Lavazza, Expobar, Macchiavalley, Conti, Marco and many more. Our engineers also attend refresher courses on a regular basis, so we can keep up-to-date with new regulations, technological advances and upgrades.
State of the Art Workshop
We have a modern and purposely designed workshop with multi test and rebuild work stations. Using our descale and deep clean bay, we carry over 2000 spare components covering a wide range of machines. We have established trading relationships with all of Europe’s leading coffee machine parts suppliers and non-stock parts can be obtained within 24 hours.
Prompt & attentive response
We are committed to offer a prompt and attentive response to all customers. Our call out and completion target is 99% first-time-fix rate. Our objective is to attend all service calls quickly to reduce down time for our customer no matter what part of the country your business is located, from Dublin to Cork, from Waterford to Donegal, our large team of in-house experienced field technicians have you covered.
In most machine breakdown situations, our engineers can be on-site the same day. Our engineers work from Monday to Saturday, with emergency call out service available on Sunday, Bank Holidays and other out of office hours. Our technical service helpline is also manned to deal with any emergency queries and offering assistance. We understand what a down time could cost your business, and that’s why we want to be the business partner you can rely on.
Satisfaction is key
We believe open and honest communication is the key. That’s why we discuss every stage of the technical installation and service with our customers. Before we install any new machine, we will carry out an in-depth site survey, and advise our customer on main and wastewater connection, power supply etc.
We will try to fix any machines on-site the first time, but if your machine can’t be repaired on-site, we can provide a substitute machine for the time your machine is in our workshop, so we can eliminate the negative impact that machine breakdown could have on your business.