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FAQ’S

At Vero Coffee Company, we aim to ensure a smooth and enjoyable coffee experience. You may have questions about our offerings and how we can support your business. Whether you’re interested in coffee machine rentals, maintenance services, or exploring our Lavazza coffee range, we’re here to assist. If you can’t find the information you need, don’t hesitate to contact our team for assistance. 

We provide an extensive range of coffee products, including whole beans, ground coffee, coffee pods, and speciality blends, along with a selection of accessories. As your one-stop shop for all your coffee solutions, we also supply commercial coffee machines to meet your needs.

Yes, we provide a free phone consultation service. During this session, we will assess which machines and coffee options best meet the needs of your business. 

We prioritise sustainability by collaborating with suppliers who adhere to ethical sourcing and eco-friendly farming practices. Our selection includes a variety of certified organic, Fair Trade, and Rainforest Alliance coffee beans. To discover more about our sustainable blends, speak with a member of our sales team or explore the product pages on our website.

We provide tasting sessions for businesses, allowing you to sample our products before making a purchase decision. This gives you the opportunity to experience the quality and flavour of our offerings firsthand, ensuring that you choose the best coffee options for your business.

We offer leasing, rental, or purchase of our products. Our sales team can advise on the best option to suit your needs and budget.

Yes, training will be provided on the correct use and cleaning of any equipment sold by Vero Coffee. 

Yes, a fully qualified technician will handle the installation and preparation of your machine. They will ensure that everything is set up correctly and functioning optimally, allowing you to enjoy a seamless coffee experience from the very start.

This depends on the model of each machine and our sales team can advise more details regarding our brands and to suit your needs.

Yes, Vero Coffee has an in-house team of fully qualified service engineers, we offer preventative maintenance packages along with reactive service and we can tailor service solutions to suit your requirements.

Yes, each customer will be assigned a dedicated account manager who will provide personalised support tailored to your specific needs. Your account manager will be your primary point of contact, ensuring that you receive exceptional service and assistance every step of the way.

Yes, leasing is available from 12 months up to 5 years, subject to approval and the company’s T&Cs

Simply advise us and we will set it all up so that you receive your daily, weekly, or monthly order.

Vero Coffee only offer equipment in conjunction with an exclusive coffee supply agreement.

Our minimum coffee supply agreement is 12months, or for the duration of any leasing arranged through Vero Coffee.

Yes, we provide promotional materials to help you market our coffee products effectively within your business.

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